Customer Service


We at GO Forever Apparel do our best to ensure all of our customers are 100% satisfied with their shopping experience and we strive to not only meet your expectation but exceed them so you become a loyal GO'er. If at anytime you have questions regarding your order please contact us contact us for personal assistance, or you can browse the following information for some of our most commonly asked questions and procedures:

 

SHIPPING INFORMATION

Where can we ship?

We can ship orders worldwide. International orders may sometimes require additional information or verification before shipping and may take longer to be dispatched. All domestic and international orders will ship via the United States Postal Service. We can ship to APO addresses, but please allow extra time for the order to ship.

When will my order ship?

Online orders that require printed graphics are printed to order when they are received so we can provide the best selection of designs. Most graphic orders will typically ship within 2 to 3 business days but could take up to 5 business days if we are experiencing heavy order volume. Non-printed apparel and accessories typically ship the same day if your order is placed by noon (eastern time), although same day shipping is not guaranteed. If your order contains both printed graphics and non-printed apparel and/or accessories, your order will ship together when your printed graphics are completed. If your order is time-sensitive and needs to ship on the day that the order is placed, we recommend emailing us before you place your order to verify that it will ship by the date you require.

How do I track my order?

Once your items are in Shipped status, a tracking number is generated and you will receive a Shipment Notification email. You will be able to use the tracking number in your Shipment Notification email.

 

RETURNS AND EXCHANGES

 

What is eligible for a return or exchange?

Online purchases must either be received by GO FOREVER APPAREL or postmarked, within 20 days to be eligible for a full refund. Returned merchandise must be in its original unworn, unwashed condition and all packaging and tags must be intact and included. It is at our discretion to accept returns or exchanges after 20 days from the date of receipt on a case-by-case basis. Sale/clearance items and seasonal items are non-returnable and cannot be exchanged. To complete your return or exchange, we require a receipt or proof of purchase.

Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you have any questions about returning or exchanging an item please email us at Returns@GOForever.com.

Return procedures

To return your product, follow our hassle-free automated system on our returns page. When that is complete mail the item(s) with the packing list to:

GO Forever Apparel
Attn: Returns Dept
P.O. Box #1236
Vail, AZ 85641

Please be sure to write the RA number that you receive from the automated system on the outside of the package and on the packing slip.

If you are shipping items over $75, you should consider using a shipping service with tracking information as well as purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges

If you need to exchange an item, follow our hassle-free automated system on our returns page. Be sure to write in the notes what item you would like to exchange for. If it is a printed graphic we can typically have it ready to send back to you upon receipt of the exchanged item. Send your item with the original packing list and a note of what you would like exchanged to:

GO Forever Apparel
Attn: Returns Dept
P.O. Box #XXX
Vail, AZ 85641

Please be sure to write the RA number that you receive from the automated system on the outside of the package and on the packing slip.

GO FOREVER APPAREL items purchased from other retailers

Returns or exchanges must be handled with the retailer from which the item(s) were originally purchased according to that specific retailer's returns policy. GO FOREVER APPAREL can only facilitate returns for orders placed through GOForever.com.